Terms and Conditions

These Booking Terms apply to Holly Tree House and are governed by English law and apply to all Bookings except expressly where we agree to other terms in writing.

 

Prices

All rates are per room per night, Bed and Breakfast. Weekly rates are available.

 

Check-in and Check Out

Check in is from 4pm on the day of arrival.  Check out on departure day is by 10.30am.

 

Reservations, Amendments to Reservations, Cancellations

A non-refundable deposit equal to one night’s stay per room booked is required to guarantee a reservation. Cancellations can have a significant impact on us. If a cancellation occurs within 7 days of arrival, you will be charged in full unless we are able to re-let your room(s).

PLEASE NOTE – Reservations of 6 continuous nights or more will be subject to cancellation charges 14 nights in advance.

We would recommend that guests purchase suitable holiday / cancellation insurance to cover for these eventualities.

Booking deposits/reservations must be paid for using an acceptable and valid credit or debit card. Unfortunately we do not accept American Express.

You must be able to enter into a legally binding contract and be over 18yrs to make a booking or reservation.

To amend or cancel your booking, please email or call us. We will ask that any requested changes are notified to us in writing.

In the rare case that due to unforeseen circumstances we cannot deliver your requested rooms, you will be offered alternative accommodation.

 

Holly Tree House & Guest Responsibilities

We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests or violate the rules or statutes in place to secure wellbeing of all guests.

Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.

You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. We will make such charges against the credit/debit card used to reserve the room plus any credit card charges as may be necessary.

 

Smoking, Pets and Guest Acceptance Restrictions

We operate a strict non-smoking policy throughout our establishment and request that all guests respect our wishes. Should you choose to ignore this policy, you will be asked to leave and charged in full for your booking plus an additional £100 for specialist cleaning to your room. Payment will be taken from the card used to secure the room/s plus the card fee.

We love animals but unfortunately we are not able to accommodate pets.

We are not able to accept children under the age of 11 years of age.

We do not allow unregistered guests on our premises at any time without our express consent.

 

Parking and Bike Storage

We have limited guest parking which can be arranged at time of booking. Guest vehicles can be parked on our drive at the owner’s risk. We cannot be held responsible for any damage, howsoever caused.

We have a lockable store for up to 6 guest bicycles available.  However use of the lockable bicycle storage at Holly Tree House is entirely at the cycle owner’s risk.

 

Data Protection

We may process the information you provide to us for the purposes notified to us by the Information Commissioner. By making a booking, you consent to this processing of information. We are registered with the ICO as a data holder. We will not use your data except with your prior permission.

 

Acceptance of Terms and Conditions

Unless expressly agreed in writing, by making a reservation with Holly Tree House you are accepting these Booking Terms in full.

"I will definitely be returning and will make Holly Tree House my no1 choice."

- Mark D, TripAdvisor